FAQs
What is the rough in?
The rough in is standard 12 inch rough in toilet.
When received the toilet, there was water in the tank and bowl, did receive a toilet that was returned?
We will all carry out pressure tests and water tests to ensure the airtightness of the product. Because the product structure is complicated, it cannot ensure that all the remaining water can be drained. It is normal and please use it with confidence.
What are the best products to use for cleaning my toilet seat?
To clean and preserve your seat’s glossy finish, please use either anti-bacterial wipes, dish soap or anti-bacterial hand soap only. Wipe both sides of the cover and both sides of the ring. Thoroughly dry the cover and the ring with paper towel.
Please do not use bleach, vinegar, pine or essential oils, chlorine, acid, scouring powders, detergents, disinfectants, or products in aerosol cans. Harsh chemicals and abrasives can rub away the paint finish on enameled wood and the metal finish on hinges. This can create a dull look on plastic toilet seats and a worn look on enameled wood seats, along with corrosion and peeling of the metal hinge finish.