FAQs

Giving Tree offers free shipping on all US orders. For Canadian shipping, we charge customs duties and excess shipping so you can receive your order free and clear on delivery. For detailed shipping information, click here.

Giving Tree offers many promotions and discounts throughout the year. To view current promotions, visit our promotions page. To stay up to date with current promotions, new products, and trending styles for bathroom and kitchen spaces, please sign up for our newsletter by entering your email address in the subscribe field located at the footer of our website.

Giving Tree offers significant discounts to qualified and licensed trade professionals but not limited to plumbing contractors, home builders, interior designers, and architects. For more information about us, please contact our customer service staff at (347)-368-7521 or email us at [email protected].

All packages should be inspected upon delivery. All UPS packages and common carrier shipments (tractor-trailer) must be inspected for damage within 48 hours of delivery. Damage claims made after these periods may be denied by UPS or the freight carrier. For more instructions on the correct procedure, please view our Check Your Package page.

Please check your order for missing parts and accuracy within 48 hours of delivery time. If you find any parts missing or incorrect, please call our customer service team toll-free at (347)-368-7521 or email us at [email protected] and we will ship the parts you need. After this period, we reserve the right to assume that the item arrives with all the correct parts.

Giving Tree will notify you by email once we have received and processed the returned product. After receiving the item(s) and checking it is correct, you will be refunded within 48 hours.The refund will be made to the account that the funds were originally drawn from. For international refunds, the amount will be paid in US dollars at the time of purchase. We are not responsible for exchange rate fluctuations or any additional credit card charges.

In the rare event that we ship the wrong item to you, please contact our customer service as soon as possible at (347)-368-7521, or contact us at [email protected]. We will ship the correct item to you and pick up the incorrectly shipped item.

An account is not required to place an order, although creating an account provides faster checkout, current order status, order history, and more. Customers without an account can place an order. If you would like to create an account, please visit our Create Account page or fill out your account information on the Guest Checkout page when placing your order.

We accept the following payment methods: Visa, MasterCard, American Express, Discover Credit Card, JCB, Diners Club, Maestro, Union Pay, Klarna Payments, PayPal, Affirm.

We require full payment before processing the order. In some cases, you may see a charge on your credit card statement before receiving the item. This can happen when you order an item with a longer lead time towards the end of your credit card billing cycle. If you have any questions, please contact our customer service staff as soon as possible on (347)-368-7521 or email us at [email protected].

Please note that Giving Tree can only accept credit card payments from accounts in the US and Canada. If you place an order online with a credit card from any other country, your order will be canceled and your credit card will be automatically refunded. Depending on your credit card company, it may take up to 10 business days for refunds to be returned to the credit card. If placing an order online, we will contact you for alternative payment options and your shipping quote.

You can pay with cash, a credit card originating in the US or Canada, PayPal, PayPal Credit, or wire transfer. For wire transfers, orders under $1000 will incur an additional $15 wire transfer fee. Customers will be responsible for any taxes, duties, customs, or brokerage charges that may arise in addition to drop shipping costs.

Klarna Payments supports installment payments. Pay in 4: Split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. Pay in 30 days: Start enjoying what you've ordered right away. Make payments online or in the Klarna app after trying the product IRL. No interest and only pay for what you keep.

For all our payment methods, please visit our payment methods page.

Our warehouse is open and you are welcome to visit at any time, if you need to visit, please contact our customer service staff at (347)-368-7521 or email us at [email protected].

If you need to cancel your order, please contact our customer service staff at (347)-368-7521 as soon as possible, or email us at [email protected]. You can cancel standard orders before shipping. Our return policy takes effect after the order is shipped.

Giving Tree will charge no additional fees if you comply with our return policy. If you do not comply with one or more of the stated policies, the following charges may apply:

• Damaged product box – 10% fee.
• Return to an incorrect location – 25% restocking fee.
• A 15% restocking fee applies for packages or shipments that are refused return upon delivery.
• Goods returned due to non-acceptance of delivery appointments or refusal to make a timely appointment with the carrier; 15% restocking and return shipping charges apply for returned goods.

To view our full return policy, click here.

Need to set up returns? Email our customer service team at [email protected].

Returns can only be made within 30 days of receiving your product, and all products must be in a resaleable condition and free of damage or defects. No refunds will be given if the product is returned in an unsellable condition. This product had to be installed and must be returned in its original packaging. The customer is responsible for return shipping.

Please note that special order items and custom products are non-returnable and cannot be canceled once production begins, and sales of all products marked "non-returnable" are final.

To return a product, you will need to send our Customer Service Team a Return Material Authorization by emailing [email protected].

To avoid any additional charges, please include all original packaging materials, manuals, and accessories that came with the product. Please make sure the product is safe in the packaging so no damage will occur on the way back to our warehouse. We recommend that you double-pack the item to protect it from shipping damage.

We recommend returning products including proof of delivery.

After your order ships, Giving Tree will send you an email with a tracking code. You can track every step of your package directly from our order tracking page. Customers with a Giving Tree account can also view order history and status.

Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at [email protected].

Customer Service Hours:

• Monday to Thursday: 8:00 am to 5:00 pm
• Friday & Saturday & Sunday: Rest
• *Please note: All times are U.S. Central Time（UTC/GMT8:00-5:00）

Check your order for damage within 48 working hours after the delivery time. In the case of a bathtub, please follow the inspection and/or unpacking documents you received from Giving Tree to protect you from liability for shipping damage. If you cannot reasonably inspect an item that requires a signature on delivery (like most tubs), please sign and print the receipt One crate received - content not checks; This does not guarantee that the shipper will pay the damage claim, but it is more efficient than signing the goods should be "free from damage".

If you are unable to inspect the item upon delivery, please do so within 48 hours.

If your product is damaged in transit, please call our customer support team at (347)-368-7521 or contact us at [email protected]. We will not honor claims made more than 48 business hours after delivery.

Damage in transit is the responsibility of the shipping company/carrier (eg: UPS, USPS, ABF Trucking, R&L Carriers, and FedEx).

Defective items are covered by their manufacturer's warranty. Please call our customer support team at (347)-368-7521 within 48 hours of delivery, or contact us at [email protected]. We will make every effort to resolve the issue quickly.

Please let us know if you think our description of an item is inaccurate. We take great care to provide the most accurate information about our products, please call our customer support team at (347)-368-7521 within 48 hours of delivery, or contact us at [email protected]. Many times we can reach a satisfactory solution that does not involve returns.

Giving Tree is active on many popular social networking sites, including Facebook, Instagram, Pinterest, TikTok, YouTube, and Houzz. We love having customers share ideas, reviews, and product images. Please use the social icons below or any other page on the site.

Our offline showroom address:
3503 W Temple Ave Unit H, pomona 91768, our showroom only has a selection of products. Please make an appointment if you would like to visit our offline showroom. All products can be viewed and purchased directly on our website. For questions about products or placing an order, please call our Customer Support Team at (347)-368-7521 or contact us at [email protected].

Each brand offered by Giving Tree comes with a respective manufacturer's warranty. Warranties can be viewed on the product page under the Overview tab. For more specific warranty questions, please call our customer support team at (347)-368-7521 or contact us at [email protected].

Absolutely. We take security and privacy seriously and take many steps to ensure a safe and secure environment for our customers.

Safety to ensure our customers' safe and secure experience, our website uses SSL (Secure Sockets Layer) encryption. This encryption is a standard security process used by commercial websites to protect your personal and financial data from inappropriate use. You'll know you're in "safe mode" when you see a closed padlock in your browser's address bar.

Privacy Giving Tree will never sell, rent, or give away any information you provide to us to any individual, business, or organization that is not involved in processing your order. The information you provide is only used to process orders, customize your shopping experience, improve our store, and communicate with you.

To provide a great customer experience, our shopping cart, analytics (Google and Microsoft), and remarketing campaigns place small amounts of code, also known as "cookies", on your computer. This is a commonly used code that allows our website to remember your order. You can delete this cookie after your order has been processed. If your browser is set to automatically refuse cookies, you will receive an error message when trying to place an order.

All communications from Giving Tree are email communications regarding orders, catalog requests, promotions, social media, or opt-in. Our website also contains links to our social media accounts such as, but not limited to, Facebook, Instagram, Pinterest, Twitter, and Houzz. Interaction with these features is governed by the privacy policy of the company that provides it.

If you would like Giving Tree to delete all of your user data, please contact our Customer Service at (347)-368-7521 to our Customer Support Team, or send us a direct request by emailing us at [email protected]. For more details on our policies, please see our Terms and Conditions of Sale page.

Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at [email protected].

Giving Tree offers products under various brands. Due to our large product catalog, we provide all available installation instructions in each product package. Please refer to the Specifications tab on the specific project product page for detailed installation instructions. If you have any other questions, please call our customer support team at (347)-368-7521 or contact us at [email protected].

At Giving Tree, we offer free shipping to all 48 US states on all orders. Orders delivered outside the continental US 48 will be calculated on a case-by-case basis. To place an international order, please call our customer support team at (347)-368-7521 or contact us at [email protected].

Due to changing import fees, brokerage fees, and government taxes, Vintage Tub & Bath's shipping quotes and fees do not include these fees. Payment of these fees is the customer's sole responsibility unless otherwise stated in the quotation.

For our full shipping policy, please visit our Free Shipping page.

Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at [email protected]. For our full shipping policy, please visit our Free Shipping page.

We only sell accessories that are exclusively for Giving Tree products, as well as, members of our dedicated customer service team will be happy to help you to place an order for any replacement parts you may need. Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at [email protected].