The item was received very nice quality, everything was nicely built, installation went well , the unit shows really well, the reason for the 3 stars is my hand held wand leaks and is pretty annoying I sent over a video to after sales and have not heard back from them, other then that I seem to love their products I also purchased the square bidet toilet. What drew me to their company was the warranty that was offered, but it doesn’t seem to be working out. I hardly ever write reviews but I was asked to send a video which I did and I feel it’s needed in order to have this company become a staple that backs their products. Because they truly offer great looking products.